top of page

Return & Exchange Information

Shipping Policy

We want you to be completely satisfied with your purchase from Sprush. If for any reason you are not satisfied, we offer a hassle-free return policy. You can return your item within 30 days of purchase for a full refund or exchange. To initiate a return, please contact our customer service team and they will be happy to assist you.

Orders ship within 2 business days.

Shipping: Orders over $30 ship free within the US. For orders under $30, shipping is calculated at checkout based on the delivery address. Orders ship within 2 business days.

Return & Exchange Policy

2 YEAR ALUMINUM HANDLE GUARANTEE

If you can wear out the aluminum handle cleaning golf clubs within 2 years, send it back to the address below and we will send you a free replacement!

 

1 YEAR BRUSH HEAD GUARANTEE

If you can wear out the brush head cleaning golf clubs in one year or less, send it back to the address below and we will send you a free replacement!

 

1 YEAR SPRAY BOTTLE GUARANTEE

If you can wear out the spray bottle cleaning golf clubs in one year or less, send it back to the address below and we will send you a free replacement!

 

MANUFACTURING DEFECTS

If the brush, sponge or spray system arrives damaged or defective please email info@sprush.shop or call us immediately and we will request a return, and get a replacement unit or the appropriate piece shipped to you as soon as possible.

 

REPLACEMENT PARTS

If your Sprush brush, sponge or spray assembly is defective, and we have identified the issue, please find and order your replacement parts in our store. The customer is responsible for the shipping, as well as any taxes/tariffs incurred for the parts, even though the brush parts are free of charge. The charges cover the cost of a 3rd party shipping company.

 

RETURNS

  • 30 day return policy.

Please email info@sprush.shop to make us aware of the return request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days. 

 

REFUND DELAY

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@sprush.shop or call us and speak with our management.

EXCHANGES

To exchange an item, email info@sprush.shop and send it to the address below.

 

RETURN SHIPPING

To return your product, you should mail your product to:

20371 Lake Forest Dr Unit A9, Lake Forest, CA 92630

bottom of page